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Reading: A Study on Extent of Satisfaction of Users by Library Reference Services

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A Study on Extent of Satisfaction of Users by Library Reference Services

Author:

WM Thusithakumari

Library, North Western University, Sri Lanka, LK
About WM

BA (Hons), MSSc (Kelaniya), ASLLA

Senior Assistant Librarian, North Western University, Sri Lanka

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Abstract

The foremost responsibility of a library reference service is making resources available for extending boundaries of subject knowledge. The main objective of this study was to examine whether this responsibility is fullfilled by Sri Lankan University Librarians. The study aimed to findout answers to the questions; do such libraries offer reference services, what are those services, and are those sufficient to fullfil user expectations.

180 users from three Universities (Peradeniya, Colombo and Kelaniya) and all reference librarians in these Universities were selected as the sample. Two seperate questionnaires were employed for the two groups. 

The study revealed that reference services are not satisfactory. Many users (65%) did not have a good knowledge about the library catalogue. Seventy percent (70%) don't use the catalogue. Many resources are under utilised because users don't know about those resources.

Key words: reference services; reference sources; user education

Journal of the University Librarians Association of Sri Lanka, Vol.13 (Special Issue). 2009 69-84

How to Cite: Thusithakumari, W., (2009). A Study on Extent of Satisfaction of Users by Library Reference Services. Journal of the University Librarians Association of Sri Lanka. 13(2), pp.69–84. DOI: http://doi.org/10.4038/jula.v13i2.534
Published on 16 Nov 2009.
Peer Reviewed

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